This Dealership has always practiced courteousness and is very accommodating. From Mangers, Supervisors to Servicemen are reliable.
Customer service with JuanCarlos is great. He is outstanding at his job. Overall the kindness and friendly attitude is a winner with me.
No waiting for appointment. I got to dealership & the service man was ready for me. Recall was fixed & my car was washed for free.
Great staff. Very friendly. Quick on service. Carlos Campos even gave me his cell number so I could text if I had any questions. I would definitely go back to them for service and/or a new car. 😊
Excellent Facility, Excellent Service personnel, Friendly, courteous, nice and clean facility. Easy scheduling and communication.
Leo Kalifa and his Bert Ogden family do a fantastic job with their customers. We’re so pleased with our experience
The finance manager, DYLAN LIBBY, and the senior sales advisor THALIA VEGA, were extremely helpful and very professional throughout the entire process. This was the third Bert Ogden dealership I had to go through to purchase a pre-owned vehicle. Bert Ogden Nissan would not accept my loan from BoA unless I paid a non negotiable $1800 warranty fee, and Bert Ogden BMW told me the car was already sold. Finally at Bert Ogden INFINITI I was able to complete a deal with no hassle and no unwanted dealership fees. Fantastic experience at Bert Ogden INFINITI and I can’t recommend them ...
Rudy our salesman gives all the time and infirmation that we need so we can choose the right xar for us. Thank you Rudy for your help
I want to thank management and sales staff at Bert Ogden INFINITI for all your help. Five stars
Awesome exprience at Bert Ogden INFINITI
This was our 4th purchase here and again, from start to finish, we had such a great experience at Bert Ogden INFINITI! We were greeted with a smile, welcomed to browse their inventory and ALWAYS felt no pressure to decide what was best for us and our family. Great people and outstanding professionals! Thank you for our QX80! Thank you!
Leo R. did a great 👍 job in assisting us find a vehicle our family will enjoy. He was very informative and patient with us. He answered all our questions and when we advised we hadn't eaten all day. He even offered to get us something too eat. Great customer service. Thank you again Leo and the Bert Ogden INFINITI family. We appreciate all your help. And congratulations Leo on your new additions to your family.
As it was during our previous purchase, two years ago at Bert Ogden INFINITI, this time was no different, it went just as smoothly. When you have professional and experienced Sales Consultants like George Saucedo, who are able to answer questions concerning the different models, without hesitation, that gave us confidence and most importantly, built a bond of trust. So the excellent shopping experience ended with us leaving the dealership with a new 2021 INFINITI QX80.
The staff was very knowledgeable and courteous. They gave me my suave and did not pressure me.
Good customer service very friendly
Process what quick and easy. We let our sales person know exactly what we were looking for, including the monthly installment amount and he quickly came up with options for us. Thank you.
Excellent customer service! Great experience highly recommended!
Realmente muy satisfechos disfrutando nuestra camioneta, muy buen servicio por parte de toso el personal,
Amazing service from start to finish !!THANK YOU Leo Ramirez in sales and Dillon Libby in financing for the seamless and quick service. We are very happy. People go buy your next vehicle from them ....its worth the trip.
Great customer service and friendly staff.
Awesome service...have never felt so very comfortable buying a vehicle and quick too!
Our experience purchasing a new vehicle with Bert Ogden sales associate Leo Ramirez was refreshingly pleasant. He is professional, efficient and most importantly, genuine. I was impressed with the efficiency and courtesy during the final stages at the finance department. Great job selection professionals for the Bert Ogden team. It goes without saying that I’m in love with my new QX80! Thank you!
Had a great experience at Bert Ogden Infinity during the purchase of my new QX80. Hope to develop a long history of doing business with them for future car purchases.
I definitely recommend Bert Ogden INFINITI , I purchased an awesome INFINITI QX60 this week and it’s totally another world. First of all I liked the professionalism and politeness they treat you with. Jorge Saucedo is the salesman we talked to- very profesional, nice, very humble person - not pushy at all! They made us feel welcome, no obligation whatsoever to buy, Jorge explain very well different cars, worked with the numbers we wanted, suggested a few things-very good information. And ultimately the way everyone treated us- I think that’s one of the things that convinced us.
My experience at Bert Ogden Infinity was a great experience. Thalia is one heck of a salesperson. Everything was done from home until we needed to sign. Fast, smooth and successful process! Thank you Bert Ogden Infinity
Infinity dealership made my experience quick and painless. The staff is very trustworthy, final price was exactly as negotiated. Everybody provided excellent service, specially the General Manager, Mr. Kalifa. This is my 7th Infinity vehicle and will continue to do business with INFINITI and in particular with the Edinburg, TX location.
Bert Ogden had a very good service. Jorge was our dealer for getting a new car and he was very patient and explained things clearly. It was a very good service and I encourage if you are interested in buying a new car to head to Bert Ogden
(Translated by Google) Very good treatment, kind thanks for the help (Original) Muy buen trato amables gracias por la ayuda
Highly Recommend!!! Recently purchased our second INFINITI and Mr. Goris made our QX55 transition an amazing one. Will definitely be returning!
Excellent service 👍 just need some work on keeping cars ready to go out.. / and not wait for washboy to rewash the car again
I recently purchased my first car EVER !!! I was guided by Mr. Goris; he was extremely attentive and informative. I will definitely be returning to him when I am ready for an upgrade.
Absolutely never disappointed with the service, time, and attention provided each time I shop at Bert Ogden INFINITI. Every department goes above and beyond to make sure I get the absolute best deal. Highly recommend!
Excellent services, they when far and beyond in customer care and service, and they treated me with all respect. Highly recommend Bert Ogden Infinity in Edinburg Texas
Excellent customer service from Mr. Leo Kalifa and all of his team. I would recommend them without a doubt for going above and beyond to find the right vehicle for the best price.
I was shown the most courteous and professionalism I have ever experienced at a dealership, ever. They gave me top dollar for my trade in and even programmed my favorite radio stations into my new vehicle. I hope we have a long relationship with this dealer. Thanks to the entire staff for making my truck purchase so pleasant. Bronwyn
Great Customer Service, smooth transaction. Very happy with our new vehicle! <3
Excellent customer Service! Jessie Gorris and Leonel RamirezJr. Jessie went all the way to get me in my 2021 QX50 Infinity veichle. Very satisfied with my purchase!
I truly loved the customer service. Team gave us a test drive on several options of vehicles... We loved the Infinity QX80 super smooth and comfortable. Team Thank you for make my dream come true.❤😍
Great experience, the sales team was doing exactly was needed for us to make the decision. Just at signing the deal, some product was push for us to buy additional insurance, that made feel uncomfortable. Overall Great Experience.
Jesse and Dylon were very knowledgeable and personable. I am very pleased with my purchase
Excellent service all staff very attentive and helpful. The wait time from choosing a car to getting approved was not long.
Awesome experience with Jesse and will definitely come back for my next vehicle. #greatservice
Fast, reliable service with a personal touch Mr Prado always going beyond what expected. And also the rest of the team. Calling when maintenance is due
Amazing service and customer experience, Jorge Martínez was our sales representative and did an excellent job.
The team here goes above and beyond for their customers every time. I just purchased My first INFINITI QX60 from them & the experience has exceeded my expectation. Everyone from sales, Jesse Goris, to finance, Dylan Libby, to management, Christina & Rene, work diligently to get you exactly what you envision. This dealership is personable, reliable, and professional with a team that listens to your wants and needs. Again, thank you Jesse for being a Superb Sales Manager, and worthy of mentioning, in such high regards. Your employer has a Diamond in the rough employee, that should be considered when ...
Excellent service. Offered me a new model as a loaner! Will remain a loyal customer to Bert Ogden INFINITY.
Excellent Service buying my vehicle today..Thank You Mark and Humberto for making this car experience a pleasurable one 😃
Staff and service is always on point. From the front desk, sales and service even the custodian are so polite and professional. I get it, “it’s their job” but out of all the dealership experiences I’ve had, I had never wanted to go back to any of them but I will definitely keep coming back to this one. Zero pressure, what do you need, let’s give you some options... oh and the vehicles have been amazing.
I had an amazing experience, they helped me find the vehicle I was looking for and I didn’t have to go back and forth with sales pitch. We agreed on a price within minutes.
Great professionalism and service
Well.. I just got my new truck delivered to my home and so couldn’t be any happier!! All the thanks to Christina, the assistant manager and sales associate, Leo. I found a used truck online and Christina was happy to help me get into it. They were both so helpful in the previewing of the vehicle and the purchasing process. I’m delighted with Bert Ogden Infinity services and will be returning business when in need of a new vehicle.
Great, clean, friendly.
Very good experience